Plants are guaranteed to arrive at their destination in excellent condition, healthy and true to name. Our plants are well rooted and hardened off in their pots, so they do not need to be immediately transplanted or moved from their pots. If your plants do not arrive in healthy condition, please email us at mailorder@morningsunherbfarm.com, or call us immediately and we will do our best to remedy the situation. We are not responsible for plant loss due to severe weather, animals, neglect or zone incompatibility.